Are your TOB’s and client contracts serving you well in 2024? - Recording 2024

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We’re all facing tighter market conditions – and that means your clients are too. Some will undoubtedly look to squeeze you on margin and fees, while others may be facing their own cashflow issues which inevitably lead to an increase in fee disputes.

When agencies focus only on price, they leave key gaps in their TOBs and client contracts. And while it’s human nature to fall back on the way 'we always do it', these gaps are margin killers.

Changes in law that are missed or put in the too-hard basket, out-of-date or poorly written terms and ad hoc processes that rely on individuals to do the right thing, are the typical culprits and can be the difference between a business that is thriving or one that is merely surviving.

In this session, Martin Richardson from Ready Set Recruit Legal will discuss:

• How the new unfair contract terms regime has lit a fuse under your standard TOBs and independent contractor agreements.
• Why the typical candidate exclusivity and temp-to-perm approach requires a re-think (or agencies risk not being able to enforce them).
• How agencies typically end up on the wrong side of a fee dispute (and why 99% of the time it’s because of poor processes).
• Some market trends in the areas of:
  • Retained terms
  • Unbundled offers
  • Replacement v credit v refund