APSCo Helpdesks

Our helpdesk service is one of APSCo’s most popular benefits and is the only service dedicated to the professional recruitment sector's specific legal, compliance and accountancy needs. Staffed by recruitment experts, the helpdesks provide practical advice and information across a wide range of topics - available from 9 am to 5.30 pm, Monday to Friday. APSCo Members will receive up to 20 minutes of free specialist advice. Access these services using your company’s email address and by providing your contact telephone details and basic information on your query.

Young woman in front of her computer talking on a headset

To access the legal helpdesk, email the APSCo legal team with your query through your company’s email address and your contact telephone details. The turnaround target is 8 working hours.

Please note that the helpdesk cannot cover complex, on-going issues, tax issues, review of contracts, correspondence, or written advice.  If your issue does not fall within the scope of the legal help desk, you may want to enter into a commercial agreement with your own solicitors or with one of our specialist Trusted Partners. You can also access our FAQs here.

Email the legal help desk

APSCo has partnered with accountancy expert Recruitment Accountants to provide free technical advice and support for members concerning accounting, tax, and corporate finance. The turnaround target is 24 hours.

If the enquiry is complex and takes longer than 20 minutes to resolve, you may be advised to speak to your own accountancy provider or one of our specialist accountancy Trusted Partners. The Accountancy Helpdesk relies on members providing full details of the proposed transaction or circumstances and is not responsible for any information or guidance given as part of the free Helpdesk service.

Email the Accountancy help desk

APSCo has partnered with leading UK legal firm  JMW Solicitors LLP to provide free immigration technical advice and support for members. APSCo members can contact the Immigration Help desk with any questions in relation to UK Immigration Law and how to recruit employees who are either EU nationals or non-EEA nationals. The turnaround target is 48 hours.

If the enquiry is complex and takes longer than 20 minutes to resolve, a fee may be charged for any additional work. If this is the case, JMW Solicitors LLP will provide an estimate of their fee before it is charged and there is no obligation to use their services. 

Email the Immigration helpdesk

APSCo has partnered with Workwell Solutions, the international expert supplier of contractor payroll and management solutions, to provide members with global compliance advice in EMEA, the USA, and Canada. The turnaround target is 24 hours.

Please provide some basic information on your query, including the country concerned. Members will receive up to 20 minutes of free, impartial, confidential compliance advice on issues such as recruitment regulation, contractor compliance, insurance, and general basic employment advice for jurisdictions outside the UK.

This helpdesk is designed to give general compliance advice; it is not for the purpose of providing legal advice and you should refer any query requiring legal advice back to the legal help desk who can provide the member with details of our Legal Trusted Partners. 

Email the International Compliance helpdesk

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Disclaimer

APSCo Help desks can only form opinions and provide generic guidance based on the information provided by the user of the Help desk.  Information provided by the help desks should not be treated as professional legal, accountancy or compliance advice. The help desks are not regulated by the Solicitors Regulatory Authority, the ICEAW or any other regulatory body and no professional/client relationship exists between the help desk advisor, their organisation and the user.  Any guidance given is non-binding.

If partial or incomplete information is provided to the help desks, the guidance given is likely to differ to that which would be given if based on the full facts. To the fullest extent permissible by law, APSCo, its help desk partners and its advisors (the helpdesk providers) hereby exclude all liability in so far as permissible in law, for any claim, loss, demands or damages of any kind whatsoever arising out of or in connection with the use of the help desk and/or any information, opinion or guidance given and the help desk user will hold the help desk providers harmless in respect of such claims.

Our Helpdesk personnel deserve to be able to provide their services in a professional, safe, and respectful environment and to treated with courtesy and respect. We all have a responsibility to ensure the welfare and safety of those we interact with.

APSCo upholds a zero-tolerance policy regarding aggressive, abusive, or threatening language or behaviour, including harassment and sexual harassment, towards our Helpdesk personnel. Such conduct will not be tolerated under any circumstances.