This course provides team leaders and managers with the insight and techniques to analyse team performance, enhance the quality of interaction and communication between team members and inspire them to greater success.
APSCo, Trainer
Charlotte is an experienced, dynamic trainer with over 25 years' experience within the recruitment sector. She is well placed to meet the diverse needs of APSCo Members and non-members and all her training and projects focus on practical application as well as, most importantly, tangible results.
As recently as 2020 Charlotte redesigned APSCo’s CMI programme and is both lead trainer and assessor. Previously working as a top biller in both permanent and temporary recruitment sectors, she was also a hugely successful Branch Manager and a Regional Sales Consultant before being asked to join the internal training team of The Impellam Group.
Charlotte is passionate about excellence within the industry. Her style is enthusiastic and motivational and she trains with an in-depth understanding of the challenges of the recruitment marketplace. Her training has taken her to Singapore, Shanghai and Hong Kong and she has a deep understanding of delivering to a culturally diverse audience.
APSCo, Trainer
With over 10 years' experience in Training and Development, Rachel is well placed to meet the dynamic and diverse needs of managers in the recruitment market. An integral part of the leadership training team delivering and assessing APSCo’s CMI programme, Rachel is a popular trainer in high demand.
Rachel has broad experience, having worked in operational management herself she then moved into HR focusing on areas such as recruitment, training and development, and coaching.
As a trainer, she has worked with leaders in sectors including recruitment, retail, engineering, hospitality and sport. In addition to the CMI leadership programme, Rachel has delivered successful programmes in train the trainer, career coaching, team building, communication, change management, internal recruitment & assessment, graduate recruitment, coaching Skills, retail skills and personality profiling.
Excellent as always! Rachel is very supportive and informative. She has answered and explained everything clearly, concisely and thoroughly.
Rachel was engaging and encouraging. She created a safe space to share ideas and always took onboard different perspectives.
Trainer, Coach and Management Consultant
Tracy has over 20 years’ experience working in the Recruitment Industry. Her career has developed from being a Permanent Recruiter, Senior Leader to Trainer/Coach. Her experience spans many sectors including accountancy and finance, financial service, office professionals, education, and tech recruitment.
Her true passion is delivering training and coaching services to drive recruitment performance. She has a wealth of experience writing and developing L&D frameworks for Consultant and Leaders of recruitment businesses.
Her interactive style provides delegates with practical solutions and confidence to face real-life challenges with confidence. Tracy has a track record of developing talent into recruitment 'rising stars.'
Tracey delivered the course content excellently. She is confident and engaging and is not afraid to be put on the spot."
"Tracy is a professional who cares about the participants of the courses. It was quite an intense training, but she was making sure we do understand everything and if there was any questions, we had enough time to ask them."
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