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This course accelerates professional growth by equipping new managers with proven skills and tactics, enabling them to approach leadership challenges with confidence from day one. Learn how to balance priorities and build a winning team mentality by engaging your team and communicating effectively – essential for all new and existing managers. This practical approach transforms management potential into measurable results, reducing the costly trial-and-error period typically associated with new leadership roles.
Stepping into First Line Management provides team leaders and managers with the resources to create an effective management toolkit. It serves as the first module in the CMI (Chartered Management Insitute) Level 3 Programme (Certificate in Management and Leadership), offering a pathway to further professional development for those wishing to complete the full qualification.
This in-depth course, delivered virtually over two days, is a fantastic introduction to management. Delegates will learn how to effectively communicate and engage individuals and teams, balance priorities and build a winning team mentality.
Highlights of the course
This is the first course in the CMI Level 3 programme - find out more about our leadership programmes here.
APSCo, Trainer
With over 10 years' experience in Training and Development, Rachel is well placed to meet the dynamic and diverse needs of managers in the recruitment market. An integral part of the leadership training team delivering and assessing APSCo’s CMI programme, Rachel is a popular trainer in high demand.
Rachel has broad experience, having worked in operational management herself she then moved into HR focusing on areas such as recruitment, training and development, and coaching.
As a trainer, she has worked with leaders in sectors including recruitment, retail, engineering, hospitality and sport. In addition to the CMI leadership programme, Rachel has delivered successful programmes in train the trainer, career coaching, team building, communication, change management, internal recruitment & assessment, graduate recruitment, coaching Skills, retail skills and personality profiling.
Excellent as always! Rachel is very supportive and informative. She has answered and explained everything clearly, concisely and thoroughly.
Rachel was engaging and encouraging. She created a safe space to share ideas and always took onboard different perspectives.
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