This course accelerates professional growth by equipping new managers with proven skills and tactics, enabling them to approach leadership challenges with confidence from day one. Learn how to balance priorities and build a winning team mentality by engaging your team and communicating effectively – essential for all new and existing managers. This practical approach transforms management potential into measurable results, reducing the costly trial-and-error period typically associated with new leadership roles.
Stepping into First Line Management provides team leaders and managers with the resources to create an effective management toolkit. It serves as the first module in the CMI (Chartered Management Insitute) Level 3 Programme (Certificate in Management and Leadership), offering a pathway to further professional development for those wishing to complete the full qualification.
This in-depth course, delivered virtually over two days, is a fantastic introduction to management. Delegates will learn how to effectively communicate and engage individuals and teams, balance priorities and build a winning team mentality.
Highlights of the course
This is the first course in the CMI Level 3 programme - find out more about our leadership programmes here.
APSCo, Trainer
Charlotte is an experienced, dynamic trainer with over 25 years' experience within the recruitment sector. She is well placed to meet the diverse needs of APSCo Members and non-members and all her training and projects focus on practical application as well as, most importantly, tangible results.
As recently as 2020 Charlotte redesigned APSCo’s CMI programme and is both lead trainer and assessor. Previously working as a top biller in both permanent and temporary recruitment sectors, she was also a hugely successful Branch Manager and a Regional Sales Consultant before being asked to join the internal training team of The Impellam Group.
Charlotte is passionate about excellence within the industry. Her style is enthusiastic and motivational and she trains with an in-depth understanding of the challenges of the recruitment marketplace. Her training has taken her to Singapore, Shanghai and Hong Kong and she has a deep understanding of delivering to a culturally diverse audience.
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