Process bloat: Why is it suddenly costing more to deliver the same service?

Something strange is happening in the recruitment business. 

On paper, you’re doing everything by the book. You’ve invested in better systems. You’ve strengthened your compliance frameworks. You’re winning the same amount of business. 

But your margins are shrinking. What is going on?

Let's dig into the details. 

That new CRM system came with additional data entry requirements. The enhanced quality process added three more approval steps. The strengthened compliance framework introduced weekly reporting that nobody reads. 

These changes all made sense in isolation but they're quietly killing your profitability.