Training Forum: Managing change in a dynamic market

Meeting Agenda

Welcome, Introduction and APSCo update

Teri Etherington, Head of Talent Development, APSCo UK

As AI continues to transform recruitment, change is the new normal, and success will depend on how we adapt to and exploit new tech and incorporate it into business operations. At the same time, recruitment has always been about people - understanding them, advocating for them, and connecting them to opportunities where they can thrive. The need to balance innovation with humanity is essential.

Bringing people with you on the change journey

Joanna Oakley, Change & Transformation Consultant , Argylestone Consulting

In this session, Joanna will examine the human dynamics that determine whether change initiatives gain traction or quietly lose momentum. She will explore how leaders can navigate the emotional and behavioural impact of transformation, shifting teams from passive compliance to genuine commitment. 
Joanna will address the root causes of resistance and consider the role of visible sponsorship, aligned leadership behaviours and activated middle managers in driving adoption. She will also highlight the importance of psychological safety in enabling people to adapt, learn and sustain new ways of working. 

Building the skills, knowledge and behaviour that make change stick

James Gage, Director and Partner, NorthStar People

Building on the foundations of change leadership, James will focus on how organisations translate intent into sustained performance. He will explore the practical distinction between knowledge, skills, and behaviour, and why transformation succeeds only when all three are clearly defined, measured, and consistently reinforced. 
The session will examine how leaders can articulate what “good” looks like in a changing environment, assess current capability across their teams and pinpoint where skill or behavioural gaps are limiting performance. James will also consider how leaders embed accountability for development, ensuring that capability building becomes part of everyday management rather than a one-off training intervention. 

Change That Lands: Influencing Minds, Shaping Behaviour, Driving Results

This highly interactive workshop equips you with the tools to influence behaviour and make change stick.
Through structured peer-to-peer discussions, you’ll explore the neuroscience psychology of resistance, behavioural responses to change, and how to adapt your approach according to different behavioural types for real buy-in.
This session is structured to be engaging, collaborative and immediately actionable, so you leave with practical strategies and shared insight to confidently deliver change across your organisation.