Summer workshop series: From order taker to advisor

Summer workshop series: From order taker to advisor

23 July 26 to 13 August 26
9:00am to 11:00am
(Europe/London)
9:00am - 11:00am, 13 August 2026
(Europe/London)

Course Details

Summer workshop series: Differentiate or discount - you decide!

In a competitive market, the recruiters who win aren’t the cheapest—they’re the ones who can articulate their value and hold it. This workshop explores how to confidently navigate fee discussions, respond to discount pressure, and position your service in a way that creates mutual value.

Delegates will leave with practical strategies to manage negotiations more effectively, protect fees, and secure outcomes that work for both you and your client, without unnecessary compromise.

By the end of the workshop, delegates will be able to:

    • Clearly distinguish between discounting and negotiating, and know when to use each
    • Identify why clients push for discounts and how to respond effectively
    • Understand and use the balance of power within a negotiation
    • Recognise common tactics used by client negotiators and handle them with confidence
    • Apply a practical model to protect fees and secure better outcomes in negotiations

This workshop forms part of a wider summer series running across July and August. While each session is designed to deliver value as a standalone experience, you may also benefit from attending the full series:

Control the brief, control the outcome

Building a standout LinkedIn presence in your market 

Differentiate or discount - you decide!

For those looking to maximise impact, we’re offering a series package: book any three workshops and receive a fourth at no additional cost.

Trainers

James Gage
James Gage

NorthStar, Director & Partner

James brings over 25 years of recruitment, sales and people management experience to the CMI programmes. 

He has led teams of people both as a fee-earning manager and at Board member level. He’s a qualified manager, trainer, coach, NLP practitioner and is Belbin accredited. 

Over recent years he has been supporting the recruitment industry to upskill their people across the UK, Europe, North America, Asia, the Middle East, South Africa and Australasia.

Range of Training Expertise
  • Coaching
  • Management and leadership
  • Performance management
  • Team building

Ready to start your training journey?

 

To discuss your training needs and how we can support you - request a callback using the form below.